Effective date: 06/01/2021
To help explain things as clearly as possible in this Return and Refund Policy, every time any of these are referenced, are strictly defined as:
Thanks for shopping at AussieVPN. We appreciate the fact that you like to use the services we build. We also want to make sure you have a rewarding experience while you're exploring, evaluating and purchasing our services.
As with any shopping experience, there are terms and conditions that apply to transactions at AussieVPN. We'll be as brief a s our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at AussieVPN, you agree to the terms set forth below along with AussieVPN's Privacy Policy.
If there's something wrong with the product you bought, or you are not happy with it, you have the option to request a refund within (30) days of the original purchase date.
If you would like to request a refund, the only way would be if you follow the next guidelines.
We at AussieVPN commit ourselves to serving our customers with the best services. Every single service that you choose is thoroughly inspected, monitored and tested with the utmost care. We do this to ensure that you will fall in love with our services.
Sadly, there are times when we may not have the services that you are looking for or may face some issues with our services. In such cases, we may have to cancel your services. You will be intimated about it in advance so that you don't have to worry unnecessarily about your service. If you have purchased via Online Payment (Stripe) then you will be refunded once our team confirms your request.
We carry out thorough troubleshooting and checks before processing refund requests to ensure we are not able to rectify any potential problems with our service. Please note that AussieVPN is not liable for damages that are caused to your personal computer when attempting remote troubleshooting of our services.
We will revise your request as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.
By using our platform, registering an account, or making a purchase, you hereby consent to our Return and Refund Policy and agree to its terms.
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted herer. Then, if you continue to use the Service, you will be bound by the updated Return and Refund Policy. If you do not want to agree to this or any updated Return and Refund Policy, you can request to have your account deleted.
If, for any reason, You are not completely satisfied with our services that we provide, please don't hesitate to contact us and we will discuss any of the issues you are going through with our product.
Via Email: aussievpn-support@protonmail.com
